Legal document
Terms of Service
1. Introductory provisions
These general terms of service (the "Terms") govern the mutual rights and obligations between AccuWise s.r.o., Company ID 22120319, registered office at Novoveská 95/11, 709 00 Ostrava-Mariánské Hory, Czech Republic, registered with the Regional Court in Ostrava, Section C, File 97154 (the "Provider"), and the client ordering services (the "Client") in the provision of accounting, payroll, advisory and related services.
The Terms form an integral part of every service agreement concluded between the Provider and the Client, unless the agreement expressly provides otherwise. Deviating provisions in the agreement take precedence over these Terms.
2. Scope of services
The Provider provides in particular the following services:
- bookkeeping and tax records, VAT returns and control statements,
- payroll and HR administration,
- income tax returns and related statutory reports,
- business advisory, controlling and financial management services,
- company formation and tax registrations,
- automation and digitalisation of accounting processes.
Tax advisory within the meaning of applicable regulations is provided through an external tax advisor. Legal and financial services are provided in cooperation with external partners.
3. Conclusion of the agreement
The agreement is concluded by signing a written service agreement or by the Client confirming the Provider's price quotation (including by e-mail). The scope of services, price and other conditions are governed by the concluded agreement and the valid quotation.
4. Price and payment terms
- Service prices are based on the Provider's price list or an individual quotation and are stated excluding VAT.
- Flat monthly fees correspond to the agreed scope of the agenda (in particular the number of documents and employees). Minor overruns of the limits do not trigger an automatic move to a higher tier; a substantial change in scope is grounds for a price adjustment by agreement.
- Services are invoiced monthly as a rule, with 14-day payment terms unless agreed otherwise.
- If the Client is in default of payment, the Provider is entitled to suspend the provision of services until all outstanding amounts are paid in full; this does not affect the claim for work already performed, and the Client bears responsibility for consequences related to the suspension (in particular missed statutory deadlines).
5. Client cooperation and responsibility
The Client is obliged to provide the Provider with complete, true, legible and verifiable documents and information without undue delay, and no later than within the deadlines necessary to meet statutory time limits. The Client is responsible for the factual accuracy, completeness and truthfulness of the documents provided. The Provider is not obliged to examine the authenticity or truthfulness of the documents provided and is not liable for damage arising from late, incomplete or incorrect provision of documents by the Client.
6. Provider's liability
The Provider is liable for damage caused by a breach of its obligations in the provision of services to the extent stipulated by law. The Provider maintains professional indemnity insurance. The Provider is not liable for decisions made by the Client contrary to the Provider's recommendation, nor for the accuracy of documents provided by the Client.
7. Electronic communication and the client portal
The parties communicate primarily electronically — by e-mail or through the client portal made available by the Provider. Documents submitted through the client portal are deemed duly delivered at the moment of upload and availability to the Provider. The Client must protect their portal access credentials and report their loss or misuse without delay. Electronic communication from e-mail addresses specified in the agreement is deemed binding.
8. Confidentiality and data protection
The Provider undertakes to maintain confidentiality regarding all facts learned in connection with the provision of services. Personal data processing is governed by the Privacy Policy. The Provider fulfils obligations under anti-money-laundering (AML) regulations, including client identification and due diligence.
9. Duration and termination
- The agreement is concluded for an indefinite period unless agreed otherwise.
- Either party may terminate the agreement by written notice with a two-month notice period commencing on the first day of the month following delivery of the notice, unless agreed otherwise.
- The Provider is entitled to withdraw from the agreement in particular if the Client is more than 60 days in default of payment or repeatedly fails to provide cooperation.
- Upon termination, the Provider hands over to the Client the documents and outputs relating to the Client's agenda.
10. Final provisions
Legal relations not governed by the agreement or these Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, unless agreed otherwise. Any disputes shall preferably be resolved amicably; failing that, the courts of the Czech Republic have jurisdiction. The Provider may reasonably amend these Terms, informing the Client at least 30 days in advance. The current version is always available on the Provider's website.